The majority of people involved with Beds in the Orchard have been treated in the community, and most have been treated as an inpatient as well. Many of the other people involved have first hand experience of their friend or relative being treated.
Some of us have made complaints before to the people we have contact with. These are some of the responses that we've had.
They're ill and don't know what they're saying. (When a family member passed on a complaint).
Here's a form to fill in.
I've heard about your problem, but I'm unable to deal with it right now.
That didn't happen.
You're remembering that wrong.
You're being manipulative.
You're too reliant on services.
What do you want us to do at this time?
You're upset at the moment, why not take a nice bath to relax?
Have you spoken to your care coordinator?
You must have misunderstood.
I'm sorry you feel upset.
I'm sure that's not how it was intended.
We're very busy you know.
You're not the only patient.
Sorry to hear about that.
We've not had that complaint before.
Why not complain properly when you're feeling stronger.
But he wasn't behaving as he should have done! (When a complaint was made on behalf of a service user).
Staff can be rude because they're busy.
That's a bit melodramatic.
All we can do is tell staff.
All of these responses sought to minimise or dismiss what was being said. Nothing happened afterwards and all felt like there was no point in talking further. The volunteers try to represent service user complaints, but get varying results and it feels like more empty words sometimes.
What about now? Will we be listened to now?